Terms and Conditions

By accessing or using the services provided by 800 SMART BATTERY MOBILE AUTO REPAIR SERVICES CO. L.L.C (hereafter referred to as “we,” “our,” or “the Company”), you agree to be bound by the following Terms and Conditions. Please read them carefully before booking or using any of our services.

Acceptance of Terms

By booking our services via phone, WhatsApp, or through any digital platform associated with us, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Services Offered

We provide the following mobile auto repair and roadside assistance services within our coverage areas:

  • Roadside Battery Replacement

  • Emergency Jumpstart Services

  • Tyre Repair and Replacement

  • Fuel Delivery (limited to specific vehicle types and fuel types)

  • Mobile Oil Change

All services are offered on-site, delivered to your location upon booking confirmation.

Service Booking

  • Services can be booked via phone call or WhatsApp through the contact number provided on our website.

  • Accurate vehicle details, location, and contact information must be provided during the booking process.

  • Booking confirmations are subject to technician availability and service area limitations.

Payments

We offer flexible payment options for your convenience:

  • Cash on Delivery (COD)

  • Credit/Debit Card

  • Bank Transfers / Online Transfers

All payments must be made upon service completion unless otherwise agreed in advance.

Vehicle & Service Limitations

We do not provide services for the following:

  • Trucks and heavy-duty commercial vehicles

  • Motorcycles or scooters

  • Boats or marine vehicles

  • Hybrid or electric vehicles

  • Key battery or remote battery replacements

Our services are strictly limited to standard private gasoline and diesel vehicles that are compatible with our tools and resources.

Right to Refuse Service

We reserve the right to cancel or refuse service under the following circumstances:

  • If false, misleading, or incomplete information is provided during the booking process

  • If the vehicle is located outside our defined service coverage area

  • If the technician deems the environment unsafe or inaccessible

  • In cases of harassment, abuse, or inappropriate behavior toward our staff

Service Coverage & Timing

  • Service availability may vary depending on your location and technician availability.

  • We strive for prompt response times, but external factors such as traffic, weather, or emergencies may affect arrival time.

  • Emergency services are prioritized based on the nature of the request and proximity.

Liability Disclaimer

  • While we aim to deliver services with utmost care and professionalism, the company shall not be held liable for:

    • Any pre-existing damage to the vehicle

    • Delays caused by force majeure events or third-party service disruptions

    • Any damages resulting from customer misuse or misrepresentation of the vehicle’s condition

    Customers are responsible for ensuring that the vehicle is safe and in a position to receive service.

Liability Disclaimer

    • Battery replacements may include manufacturer warranties depending on the brand and product. Please inquire about warranty details at the time of service.

    • We are not liable for warranty coverage after the service unless explicitly stated.

    • No returns or refunds are offered for consumable services (e.g., fuel, oil) once delivered and used.

Customer Conduct

    • We expect customers to interact respectfully with our technicians. Any form of abuse, discrimination, or aggression will result in immediate termination of the service, and law enforcement may be contacted if necessary.

Modifications to Terms

    • We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Governing Law

    • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai or relevant jurisdiction.