Shipping and Delivery Policy

At 800 SMART BATTERY MOBILE AUTO REPAIR SERVICES CO. L.L.C, we are committed to delivering high-quality automotive batteries and mobile auto repair services promptly and efficiently across the UAE. This Shipping & Delivery Policy outlines the terms and conditions related to our delivery operations.

Service Areas

We proudly offer mobile delivery and service coverage throughout the United Arab Emirates, including:

Dubai
Sharjah
Ajman
Abu Dhabi
Ras Al Khaimah

Please note that delivery availability may vary based on technician availability, time of day, and traffic conditions

Delivery Timeframe

Upon booking confirmation, our team strives to reach your location within 20–25 minutes.
Actual arrival time may vary depending on location, traffic conditions, weather, and technician availability.
You will be notified via phone or WhatsApp once your service is dispatched and when the technician is en route.

Delivery Charges

Standard delivery is free of charge for all mobile battery installations and on-site repair services unless otherwise stated during booking.
In rare cases where additional fees may apply (e.g., for remote areas or specific scheduling), these will be clearly communicated in advance and agreed upon before dispatch.
There are no hidden charges, and you will always be informed of the total cost upfront.

Delivery Method

We use a self-delivery model, meaning all products and services are delivered by our trained in-house technicians using company-authorized vehicles. This ensures:

Prompt service delivery
Accurate installation by qualified professionals
On-site diagnostics and support

Failed Deliveries or Inaccessibility

In cases where our technician is unable to reach the customer due to incorrect address, unreachable phone number, or vehicle inaccessibility, the following may occur:

The order may be rescheduled based on mutual availability.
A nominal call-out fee may apply if our team has already reached your location and the service cannot be completed.

Responsibility and Handling

All products such as car batteries, tyres, oil, and related accessories are handled with care and transported securely.
Technicians will provide on-site installation and testing to ensure proper functionality before completing the service.
Any physical damage discovered at the time of delivery must be reported immediately to the technician to be eligible for replacement.

Order Confirmation and Tracking

Once your booking is confirmed via phone or WhatsApp, you will receive:

A confirmation message
Estimated arrival time
Technician contact (if needed)

We do not currently offer GPS tracking links but are happy to provide real-time updates via our customer support line.

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