Cookie Policy

At 800 SMART BATTERY MOBILE AUTO REPAIR SERVICES CO. L.L.C, we strive to deliver high-quality, reliable mobile auto repair and roadside assistance services. We understand that situations can change, and we aim to maintain transparency and fairness in our refund and cancellation processes.

Service Cancellation Policy

Customers have the right to cancel their service request at any time, under the following conditions:

Before Technician Dispatch: If the cancellation is made before a technician has been dispatched, there will be no charge.
After Technician Dispatch / Arrival: If our technician has already reached or is en route to the service location, cancellation is still permitted; however, a nominal call-out or travel charge may apply to cover fuel, time, and resource expenses.

We do not charge any penalty for cancellation unless specific equipment, batteries, or consumables have been allocated or used in preparation for your service.

Refund Policy

We take pride in offering quality products and services. However, in the event that a product or service does not meet expectations, our refund policy is as follows:

a. Battery Replacement

All batteries installed by our team come with warranty coverage from the manufacturer or supplier.
If the installed battery is defective or fails within the warranty period, we will:
- Replace it with a new unit free of charge, or
- Issue a full or partial refund, depending on the usage period and warranty conditions.
Warranty terms vary by brand and battery type. Please request warranty details at the time of service.

b. Tyre Repair or Replacement

Tyre-related services also come with quality assurance. If there is a clear issue with a newly installed tyre or improper repair, we will:
- Offer a re-inspection, and
- Provide a refund or replacement if found to be our error or a product defect.

c. Other On-Site Services (Jumpstart, Fuel Delivery, Oil Change)

For non-product-based services such as jumpstarts or mobile oil changes, refunds will only be issued if:
- The service was not performed due to technical issues or cancellation from our side.
- The customer prepaid for a service that could not be completed.

Please note: Refunds are not applicable for services that were completed successfully unless there is evidence of product or service failure.

How to Request a Refund or Cancellation

To request a refund or cancel a scheduled service, you may contact our support team via:

Email: info@800batteryreplacement.ae

Please include the following details:

Full name and contact number
Service date and time
Vehicle details
Reason for cancellation or refund

Processing Time

Cancellations are processed immediately.
Refunds, where applicable, are processed within 7–10 business days via the original payment method or through alternative channels as agreed.

Exceptions

Refunds will not be issued in cases of customer misuse, incorrect diagnosis by third parties, or false claims.
Cancellation and refund terms may differ for bulk corporate orders or special service agreements.

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